And here we have some of the few unhappy owners of a Zepto Laptop Computer :
If the customers feel that have been scammed, or treated in some unfair matters, they have the possibility to contact "forbruger rådet", to recieve some help regarding their matters. But this process is very slow (1-2 years) and is only used in "extreme situations":
But according to some online news providers , Zepto has many of these "extreme situations pending":
http://newz.dk/mange-klager-over-zeptos-service
http://www.computerworld.dk/art/50333
And here are some forums, with many unhappy customers and or problems with the computers:
Danish Ones:
http://forum.notebookreview.com/showthread.php?t=338061
http://www.hardwareonline.dk/traad.aspx?tid=383978&fid=24
http://www.hol.dk/traad.aspx?tid=301246&fid=24
http://www.hardwareonline.dk/traad.aspx?tid=395453&fid=24
http://74.86.168.3/traad.aspx?tid=363344&fid=24
http://www.hol.dk/traad.aspx?tid=397129&fid=24
http://mobildebat.dk/showthread.php?t=145502
http://www.linuxin.dk/node/10662
http://www.tweak.dk/forum/thread.php?threadid=98155
http://www.djz.dk/interaktivt/forum/visemne/163427/
http://www.laptopworld.dk/Forum.html?func=view&catid=18&id=1637
http://www.hol.dk/traad.aspx?fid=10&tid=412823
http://www.mobil-forum.dk/showthread.php?t=16442
http://forum.notebookreview.com/showthread.php?t=280092
http://www.amino.dk/forums/t/41378.aspx
http://www.3dmaxer.dk/forum/topic.asp?TOPIC_ID=23915
http://testindex.com/traad.aspx?tid=382284&fid=24
http://74.86.168.3/traad.aspx?fid=10&tid=461676
http://www.version2.dk/artikel/2622-zepto-6615wd-et-fejlkoeb
Some international ones:
http://forum.notebookreview.com/showthread.php?t=353025
http://forum.notebookreview.com/showthread.php?t=352736
http://forum.notebookreview.com/showthread.php?t=350852
http://forum.notebookreview.com/showthread.php?t=350534
http://forum.notebookreview.com/showthread.php?t=338061
http://forum.notebookreview.com/showthread.php?t=346919
http://forum.notebookreview.com/showthread.php?t=346957
http://forum.notebookreview.com/showthread.php?t=289999
http://forum.notebookreview.com/showthread.php?t=344143
http://forum.notebookreview.com/showthread.php?t=340511
http://forum.notebookreview.com/showthread.php?t=339843
http://forum.notebookreview.com/showthread.php?t=332670
http://forum.notebookreview.com/showthread.php?t=332726
And dammit i am tired, after 6 google pages out of 34 pages...
Have fun reading :P
mandag den 23. februar 2009
torsdag den 19. februar 2009
Lets start with some statistics ^^
Are DANISH people happy with Zepto?
My personal service, might just be because of my bad luck, that is why i will now link to some opinion pages, where people can show what they think of zepto.
Trustpilot.dk
The first page is called "http://www.trustpilot.dk", this is a page that checks other companies for you, how good they are, and lets have a look at zepto.dk.
Dårligt is the danish word of BAD or we could call it unacceptable, not the normal quality we would expect of a made in Denmark product.
Lets translate the newest reviews:
Review by Schmidt 1. Febuary 2009:
"Zepto is the worst experience i have ever had, bougt a laptop.. waited for 2 weeks and it didn' t work. Called them and waited for 45 minutes before they answered, after that i went 40 km to hedehusene (support destination), to deliver my laptop. They cant not repair it and tells me that i would get a now laptop, after 2 weeks it comes.
This one also don't work, so back to the support in hedehusene since we don't trust their customer service by phone, since then normally dont answer before a hour is over. They tells me that they can fix it immediately, since they know this error... i tell them no thanks and i want my money back, since i dont want to be a part of this big circus anymore. After 2 weeks i got my money back, but they took away 100 kr. (about 20 USD) They tells me alot of strange thing that one cannot undestant. a lame company with a bad customer service, after all this mess i didn't even receive a apology. All that this deal has brought me are stress and troubles, and i even lost money.
BE CAREFULL WITH ZEPTO!!!! Buy your laptop in a shop instead, so that you can get it home immediately and get a better customer service
This is just 1 out of the 66 review that are active up to date, since i took this picture, there has been uploaded 1 more review with the score of 1!! Oh and btw, if you clicked the picture you will find that 6 of the "green" reviews comes from a homepage called tweak.dk, if you take a look at theese reviews you will find:
Tweak.dk
"top service and produkt"
"on behalf of our conversation i give you top service"
"God service"
"Think that the service is good, and i am happy with my laptop, only problem was that recieved it only 1 day too late"
The funny thing is that, if we go into the forums of Tweak.dk:
http://www.tweak.dk/forum/thread.php?threadid=72536&sid=9a714a144d5f357fea3c452165df5be5 ( 6 unhappy people )
http://www.tweak.dk/forum/thread.php?threadid=109628 (1 unhappy person)
Somehow these unhappy people are filtered away? :O
Nettjek.dk
The second review page is called nettjek, in english this means Checking the internet, and lets take a look at our beloved danish company:
As we can see, nettjek.dk also gives this company a low score, and the strange thing is, that the score is falling even at this moment. People would normally expect the service to become better, that this might not be zepto's intention.
But according to my beliefs the reason zepto can keep the prices of the computers low, is to cut away the support part ^^ by doing so they can sell us plenty of cheap computers, and when you have bought one (you are stuck)
My personal service, might just be because of my bad luck, that is why i will now link to some opinion pages, where people can show what they think of zepto.
Trustpilot.dk
The first page is called "http://www.trustpilot.dk", this is a page that checks other companies for you, how good they are, and lets have a look at zepto.dk.
Dårligt is the danish word of BAD or we could call it unacceptable, not the normal quality we would expect of a made in Denmark product.
Lets translate the newest reviews:Review by Schmidt 1. Febuary 2009:
"Zepto is the worst experience i have ever had, bougt a laptop.. waited for 2 weeks and it didn' t work. Called them and waited for 45 minutes before they answered, after that i went 40 km to hedehusene (support destination), to deliver my laptop. They cant not repair it and tells me that i would get a now laptop, after 2 weeks it comes.
This one also don't work, so back to the support in hedehusene since we don't trust their customer service by phone, since then normally dont answer before a hour is over. They tells me that they can fix it immediately, since they know this error... i tell them no thanks and i want my money back, since i dont want to be a part of this big circus anymore. After 2 weeks i got my money back, but they took away 100 kr. (about 20 USD) They tells me alot of strange thing that one cannot undestant. a lame company with a bad customer service, after all this mess i didn't even receive a apology. All that this deal has brought me are stress and troubles, and i even lost money.
BE CAREFULL WITH ZEPTO!!!! Buy your laptop in a shop instead, so that you can get it home immediately and get a better customer service
This is just 1 out of the 66 review that are active up to date, since i took this picture, there has been uploaded 1 more review with the score of 1!! Oh and btw, if you clicked the picture you will find that 6 of the "green" reviews comes from a homepage called tweak.dk, if you take a look at theese reviews you will find:
Tweak.dk
"top service and produkt"
"on behalf of our conversation i give you top service"
"God service"
"Think that the service is good, and i am happy with my laptop, only problem was that recieved it only 1 day too late"
The funny thing is that, if we go into the forums of Tweak.dk:
http://www.tweak.dk/forum/thread.php?threadid=72536&sid=9a714a144d5f357fea3c452165df5be5 ( 6 unhappy people )
http://www.tweak.dk/forum/thread.php?threadid=109628 (1 unhappy person)
Somehow these unhappy people are filtered away? :O
Nettjek.dk
The second review page is called nettjek, in english this means Checking the internet, and lets take a look at our beloved danish company:
As we can see, nettjek.dk also gives this company a low score, and the strange thing is, that the score is falling even at this moment. People would normally expect the service to become better, that this might not be zepto's intention.
But according to my beliefs the reason zepto can keep the prices of the computers low, is to cut away the support part ^^ by doing so they can sell us plenty of cheap computers, and when you have bought one (you are stuck)
How good is zepto really?
I am a proud owner of a Zepto 6224W, made in Denmark.
I WAS very happy, and proud of the danish laptop producer Zepto, didn't believe that a small country as Denmark could have their own producer of laptop computers.
But unfortunately, my own experience with this company has made my "happiness" a bit sad, and the hordes of unhappy people just increases, in Denmark we have countless people who screams in forums trying to get help.
In this blog i will compile some of the unhappy customers (including me) and why I personally wouldn't recommend a Zepto computer, or rather i would recommend the computer but i wouldn't recommend anyone to buy these computers from zepto (Based on the service i had received so far, and btw. i currently have my laptop in reparation ^^ so lets hope they don't boy cut me)
If you don't know what zepto is, look at this video:
http://www.youtube.com/watch?v=eD_jhrWNB1Q
And look at the quality here:
http://www.youtube.com/watch?v=nQjBCUIoouI&feature=related
or
http://www.youtube.com/watch?v=7xNvZct72s4&feature=related
or
http://www.youtube.com/watch?v=3N780rp58ro (my computer after 11 month, service for the second repair was quite good ^^, no more noise)
I WAS very happy, and proud of the danish laptop producer Zepto, didn't believe that a small country as Denmark could have their own producer of laptop computers.
But unfortunately, my own experience with this company has made my "happiness" a bit sad, and the hordes of unhappy people just increases, in Denmark we have countless people who screams in forums trying to get help.
In this blog i will compile some of the unhappy customers (including me) and why I personally wouldn't recommend a Zepto computer, or rather i would recommend the computer but i wouldn't recommend anyone to buy these computers from zepto (Based on the service i had received so far, and btw. i currently have my laptop in reparation ^^ so lets hope they don't boy cut me)
If you don't know what zepto is, look at this video:
http://www.youtube.com/watch?v=eD_jhrWNB1Q
And look at the quality here:
http://www.youtube.com/watch?v=nQjBCUIoouI&feature=related
or
http://www.youtube.com/watch?v=7xNvZct72s4&feature=related
or
http://www.youtube.com/watch?v=3N780rp58ro (my computer after 11 month, service for the second repair was quite good ^^, no more noise)
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